If OMSC cannot connect to the device or it is shown as offline in the device list, please check the following:
- Check the network connection. Is the device connected to the network correctly?
- Is the device turned on?
- Are the device network settings correct?
- Check if the device firmware version is the latest.
If any issue still persists, please go to Optoma technical support page to submit a support request with your product issue photo or video clip, once we received your request will soon contact you to provide further support.