Troubleshooting
Why does the device not display the paired content?
- Ensure the InfoBoard app is installed on the device.
- Confirm the pairing code is entered correctly.
- Check if the device is connected to the internet.
Why is the invitation invalid?
- Ensure owner and attendees are under the same organization.
- Ensure the email address belongs to an active account.
FAQs
How do I pair a new device with my account?
Install the InfoBoard app on the target device, obtain the pairing code, and enter it into the web app to complete the pairing process.
Can I publish multiple files at the same time?
No, only one file can be published at a time. You can unpublish the current file and replace it with another.
What happens when I unpublish a file?
The content is no longer displayed on the paired device until a new file is published.
Can shared users edit the published file?
No, the published file belongs to the account user, and only the board owner may edit it. Shared users are limited to unpublishing content published by others.